Contact Us
Whether you've spotted something on thegreengazette.ca that needs a second look, want to ask about how we rank a Canadian online casino, or simply have feedback on a review, we'd like to hear from it. This page explains what we can help with, what we can't, and where else on the site to look if your question is already answered elsewhere.
What we can help with
Online Casino is an independent research and comparison resource. We don't operate a casino, hold player funds, or process deposits and withdrawals, so our team can't resolve account-specific issues like a delayed payout or a locked login. What we can do is help with things directly tied to our content and editorial process, including:
- Corrections to a bonus offer, wagering term, or rating you believe is out of date
- Questions about how we researched and ranked a particular Canadian online casino
- Suggestions for brands or topics you'd like us to cover
- Feedback on the accuracy or clarity of a review or comparison table
- General enquiries about our editorial process or affiliate relationships
What to take to the casino operator instead
Anything involving your personal account — deposits, withdrawals, bonus credit, verification (KYC) documents, or a frozen balance — needs to go directly to the support team of the casino in question. Every licensed Canadian online casino publishes a support contact, usually live chat or email, on its own site. We're not able to intervene in individual account disputes, since we have no access to player accounts or payment systems.
If your concern is about problem gambling or wanting to set limits on your own play, our Responsible Gambling page has practical steps and support options worth reading first.
Before you write in, check these first
| Your question is about... | Where to look |
|---|---|
| How we test and score casinos | Our ranking methodology, covered in the reviews on this site |
| Who we are and how we're funded | About Us |
| Site rules, liability and content use | Terms and Conditions |
| Options if you're outside the standard Canadian market | Non Gamstop Casinos UK 2026 |
| Setting deposit or time limits on your own play | Responsible Gambling |
Our approach to accuracy
Bonus terms, welcome offers and site details change without much notice, and operators occasionally revise wagering requirements or eligible games after a promotion goes live. When a reader flags a discrepancy — say, a spin count that's changed on a Betninja or SlotsGem offer, or a rating that needs revisiting — we check it against the operator's current terms and update the page. This kind of feedback genuinely improves the site, so if something looks off, telling us is worthwhile even if you're not certain.
We should note that Online Casino may earn a commission when readers sign up through links on this site. That arrangement never decides which casino ranks where or how a review is worded — our ratings reflect our own research, not payment from any operator.
A note on response times
We're a small editorial team, not a 24/7 support desk, so replies to general enquiries may take a little longer than the live chat you'd get from a casino operator directly. For anything urgent involving your money — a delayed withdrawal, a bonus that hasn't applied, or a locked account — contacting the casino's own support channel will always be faster than routing it through us.
Getting in touch
For editorial questions, corrections or feedback on our coverage of Canadian online casinos, use the contact details provided elsewhere on this site. Please include which page or offer your message relates to — it helps us track down the right context and respond with something useful rather than a generic reply.